Mark was, in person, as helpful as he'd been on the phone. We went in and the Sage said "We're the ones whose car had all the problems." You might think, in a garage, that this was not quite enough clue, but he knew us at once, greeted us and fetched the car key - which he gave to me - and the invoice, which he took us through and explained to us (we'd had them do a full service while they were about it). He still pitched his manner at the right level of friendliness without familiarity or subservience. I managed not to put my foot in it this time, though I suspect he already had my measure.
Ro came with us (he's got some time off work) and he and I went to the cinema afterwards. As we arrived home, the Sage greeted us with "Excellent timing. Dinner's just ready."
Today, it's Ro's birthday. His present should arrive - I bought him a Wii, as I think that no one should be too old for toys. Also, I rather want to play with it myself. Squiffany is planning a party for him this afternoon. We suspect there will be balloons and pass the parcel as well as a gaudily iced cake.
The postman has just arrived (he won't be bringing the Wii, which is coming by courier). I heard him say, to Tilly, "Morning, sweetheart, good girl." I heard her crunch a biscuit.